Terms of Service.
Please read these terms before booking or requesting house, apartment, office or commercial moving services from Eazy Movers in Nairobi, Kenya.
1. Moving Services
Eazy Movers provides household, apartment, office, and commercial moving services. The scope and cost of each move may depend on the information provided by the customer and the specific requirements of the move.
Any estimate provided through our website is an estimate and may be adjusted if the actual requirements of the move differ from the information provided.
2. Booking and Deposit
A 50% deposit must be paid before Eazy Movers arrives or begins the move.
The deposit confirms the booking and allows us to schedule the moving team and resources required for the move. We reserve the right not to begin a move where the required deposit has not been paid.
3. Remaining Balance
The remaining 50% balance is payable after the move has been completed at the destination.
The customer should inspect their items and confirm that they are satisfied with the completed move before making the final payment.
4. Customer Responsibilities
Customers are responsible for providing accurate information about:
- Pickup and destination locations
- Number of rooms or items being moved
- Building access and floor information
- Any special handling requirements
- Any other information that may affect the move
Customers should inform Eazy Movers in advance about fragile, unusually large, valuable, or difficult-to-handle items.
5. Damage or Loss
Eazy Movers takes reasonable care when handling and transporting customers' belongings.
If damage, loss, or another issue occurs during a move, the matter will be reviewed and handled case by case, taking into account the circumstances and information available.
Customers should report any concerns as soon as reasonably possible after the move.
6. Cancellations
Cancellation requests will be handled case by case.
Customers should contact Eazy Movers as soon as possible if they need to cancel or reschedule a booking.
Any decision regarding deposits, refunds, rescheduling, or other cancellation-related matters will depend on the circumstances of the booking.
7. Estimates and Final Prices
Website estimates are intended to provide customers with an approximate moving cost based on the information entered.
The final price may differ if the actual move involves additional items, services, distance, floors, access difficulties, or other circumstances that were not included in the original information.
8. Additional Services
Additional services requested by the customer may incur additional charges.
These may include services such as TV mounting, picture/photo mounting, packing, or other services agreed upon between Eazy Movers and the customer.
9. Access and Moving Conditions
Customers are responsible for informing Eazy Movers about relevant access conditions at both the pickup and destination locations.
This includes stairs, floors, restricted access, narrow entrances, parking limitations, or other conditions that may affect the move.
10. Prohibited or Unsafe Items
Eazy Movers may refuse to transport items that are illegal, dangerous, hazardous, or otherwise unsafe to handle or transport.
Customers should disclose any item that may require special handling before the move begins.
11. Changes to Services
Eazy Movers may adjust the scope, price, or arrangements of a move where circumstances change or where the actual requirements differ from the information originally provided by the customer.
12. Contact Us
If you have questions about these Terms of Service, your booking, payment, cancellation, or moving service, please contact Eazy Movers.
Phone: +254 180 814 947
Email: contact@eazymovers.site